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X-Ray disgusting

Story from nhs.uk

"X-Ray disgusting"

About: Glenfield Hospital

Spent over an hour calling X-Ray at the Glenfeild. Even at 11am answer machine stated that no one was there and that I should call back after 08:30am... People get a grip.. and then when I did get through I was told that the person could not help me as they were going to get their lunch... I really hope that they enjoyed it.. Not

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Responses

Response from University Hospitals of Leicester NHS Trust 6 years ago
University Hospitals of Leicester NHS Trust

Submitted on 27/07/2017 at 16:12
Published on Care Opinion at 16:16

Dear Reviewer,

Thank you for taking the time to post your feedback.

We're really sorry to hear that you had difficulty getting through to our Xray department at Glenfield Hospital. We appreciate this situation could have been handled in a better way and we will be passing your feedback on to the team. If you're still having difficulty arranging an appointment, please email your name, address, date of birth and hospital number if known to communications@uhl-tr.nhs.uk and we can contact the team and try and resolve this for you.

Kind regards

Communications Team

Leicester's Hospitals

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