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Care Opinion

Uncaring

Story from nhs.uk

"Uncaring"

About: Clifton Hospital

Took my elderly partner there for a bone scan today. Receptionist was cold and un-intrested and another member of staff had no bedside manner, treating my partner as an inconvieniece, not a human being. Surely, these people are working in a service and should be profesional when dealing with clients, in their attitude. If they cant do their job in a friendly caring manner they should get out and their bosses are failing by employing them or failing to train or monitor their staff. A very poor show!!!

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 8 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 16/12/2015 at 15:02
Published on Care Opinion on 17/12/2015 at 09:30

picture of Eleanor Walsh

Thank you taking the time to share your partner's recent experience at Clifton Hospital.

I am sorry to hear that the attitude of staff members did not meet with the Trust's expectations. If you wish to raise the matter further, please email a member of my team at patient.relations@bfwhospitals.nhs.uk

Thank you once again for leaving feedback and taking the time to comment on your recent experience.

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