"Caring and Compassionate"

I had to visit A&E on 2 occasions last week. I arrived by ambulance on the first occasion and walked in on the second. On both occasions the staff were clearly working flat out and were over-stretched. Nonetheless, they were very caring and compassionate. They demonstrated high levels of expertise and I was treated and back out again much more quickly that I had expected. They had to put up with some really difficult patients who were clearly annoyed or quite rude and having to deal with such people must get so wearing over a long shift. It is little wonder that there may be the occasional moment when they aren't at their best but they are human after all and staffing levels are out of their control. Well done to all