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Heartlands Ward 11 SAU

Story from nhs.uk

"Heartlands Ward 11 SAU"

About: Heart Of England NHS Foundation Trust

Easter Saturday dialled 111 and ended up on Ward 11 Heartlands.

Surgeons, Nurses and Assistants who treated me there and then were first rate.

Wonderful attention when I was in so much discomfort.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 26/04/2017 at 09:20
Published on Care Opinion at 10:52

Dear Jennifer Goulding

Thank you very much for your kind comments about the care you received on SAU Ward 11 at Heartlands Hospital.

I'm so pleased to read that you found your care and treatment to be first rate, and I will ensure that your feedback is highlighted to the Ward Manager, Matron and Clinical Director for Surgery who will all ensure that your comments are shared with all of the nursing and medical teams.

I hope my actions are acceptable and thank you once again for taking the time to post your feedback, patient experience is very important to us.

Kind regards

Marie Helebert

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