"Nottinghamshire County Crisis Team"

I could have written the review by JustAnotherServiceUser myself - I would also use the words 'abrupt', 'patronising' and 'couldn't be bothered' to describe my experience of speaking to Notts Crisis Team. I rang in a very distressed state after an incident at home, feeling worthless, desperate and like I didn't deserve to live.

It took some courage to ring Crisis Team and the conversation got off to a bad start straight away with the call operator mishearing my name and saying some random words that sounded a bit like my name in a sarcastic tone, as if it was funny. I nearly put the phone down there and then. I can't remember the specifics of the conversation as I was so distressed, but I started feeling worse and worse about myself as it went on, feeling like I was just an irritation to the call operator.

The situation escalated and I ended up being detained and sectioned by the police. I can't judge whether this was the right course of action or not and I don't resent Crisis Team for calling them, it's just how they spoke to me that stays with me. I am a sensitive person and when in crisis, the way I'm spoken to can make a difference to the outcome. I would expect Crisis Team to understand that; basic compassion was lacking.