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"I will always be thankful"

About: Carn to Coast Health Centres South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

Due to a reaction to an antibiotic, I became extremely ill.  I called my surgery  and they urged me to call 999.  The paramedic who came to my home, John, was wonderful~~so caring and skilled.  ( I do wish the paramedics could be classified other than "essential services". I think they deserve an upgrade!)

As my blood pressure had become critically high, he called for an ambulance to take me to Treliske.  The ambulance attendants, like John, were amazing.  Skilled, kind, caring and understanding.  One was named Joe and was from Bristol and his partner, whose name escapes me, was equally wonderful.  After entering ED, the nurses and staff, although so busy, were efficient, pleasant and kind.  I was attended by Dr Eligio, who was a credit to the profession.  She was also courteous, skilled and kind.

I worked in healthcare myself for over 30 years and understand the pressures, tiring work, and sometimes, no gratitude for the work these fine professionals do.  Our surgery, Homecroft, to me, is one of the best.  The doctors and staff are fantastic.  I have had treatment at Treliske twice now, once for a TIA and this incident, and, again, the staff was exceptional.  So often, patients complain about our health care system, which I cannot agree with.  I feel that we are fortunate to have such outstanding service in this area of Cornwall and I, for one, will always be thankful.

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 5 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust
Submitted on 28/08/2018 at 15:17
Published on Care Opinion at 16:27


Dear Wonderful Care,

Thank you for taking the time to share your story and I hope you are recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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Response from Carn to Coast Health Centres 5 years ago
Carn to Coast Health Centres
Submitted on 20/09/2018 at 10:42
Published on nhs.uk at 11:05


Thank you so much for your kind words and taking the time to post this review.

We value all feedback both positive and negative and will certainly pass on your kind comments to our staff and clinicians.

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