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"Total waste of time"

About: Crawley Hospital / Ear, Nose and Throat

I visited the outpatient department this morning for an ent apt.

I have been told that I have chronic sinusitis in the past already undergone surgery and extensive treatment.

Today I was spoken to like I was stupid and I didn't know what I was talking about.

I had already been seen in another clinic with a view to having more surgery to correct the nasal septum which has moved over to one side causing pain and discharge from the nose.

According to the consultant I had the misfortune of seeing today told me the pain, thick green smelly mucus and the swelling I have had up to 8 times a year is nothing more than a headache.

My gp has no right to diagnose it as sinusitis and the other ent clinic I went to are not qualified enough to discuss treatment options with me.

I left the room in tears today as I went with an open mind for help and advice, I left feeling that I had been ignored.

The consultant refused to even let me speak putting their hand upto me and rolling his eyes.

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Responses

Response from Jamie Moore, Divisional Chief Nurse for Surgery, Surrey and Sussex Healthcare NHS Trust 6 years ago
Jamie Moore
Divisional Chief Nurse for Surgery,
Surrey and Sussex Healthcare NHS Trust
Submitted on 02/08/2017 at 16:13
Published on Care Opinion at 17:43


Dear Kittenmum, I am sorry that your experience at your ENT consultation was not as expected and this was clearly distressing for you. Please will you forward you contact details to: Sarah.MayhewHinder@sash.nhs.uk in order for us to investigate and offer you another appointment with the Consultant Clinical Lead for ENT.

Many thanks

Jamie Moore

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