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Dermatology for hands and feet

Posted By Horse2

"Dermatology for hands and feet"

About: Meneage Street Surgery Royal Cornwall Hospital (Treliske) / Dermatology

(as a service user),

Written by Healthwatch Cornwall on behalf of the story provider:

Patient here with relative in Dermatology. Patient has dermatitis - hands open and raw and very itchy. Also has problem on feet too. Went to doctors -Helston Meneague Street surgery, consistent doctor seen at surgery. Comfortable and treats patient with respect when seen. The referral from the doctor took a while to come through, was considered urgent and the doctor chased regularly. The staff are consistent at the hospital. Dr Jones is friendly, explained procedures etc. UVB treatment today with nurses with assessment of treatment every six months.  

A note from Healthwatch Cornwall

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Responses

Response from Claire James, Research Nurse, Royal Cornwall Hospitals NHS Trust 5 years ago
Claire James
Research Nurse,
Royal Cornwall Hospitals NHS Trust

Submitted on 31/12/2018 at 15:56
Published on Care Opinion at 17:42

Dear Horse2

My name is Claire James and I am a Staff Nurse in Dermatology. I am responding along with our Lead Nurse, Julie Knowles.


I note that your relative is a patient with us and we are sorry they experienced such a wait to be referred. If this is something you would like investigated further, please do contact our Patient Experience Team who, with some more details, can look into this for you. They can be contacted via rcht.patientexperience@nhs.net

We are really pleased that you have found Dr Jones to be friendly and that she explained the procedures well- and we will ensure that she is notified of your comments.

With very best wishes to you and your relative for their continuing treatment.

Kind regards

Claire and Julie

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