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"Nasal Manipulation"

About: The James Cook University Hospital / Ear, Nose and Throat

The service offered at this hospital is excellent I attended the ENT department on the 14/02/18 using the drop in clinic.

Whilst I had to wait a few hours due to the amount of patients, the staff from reception through to the senior medical officer were fantastic very friendly and caring.

Considering I went to the hospital to have my disfigured nose re-aligned (after a person took offence to how good looking my nose was and broke it) and whilst I would not normally write a good review for anyone that causes me discomfort and pain it was very much worth it my nose looks great again and breathing comfortably through both nostrils.

Having refused the anaesthesia because of a unreasonable fear of needles the Senior Medical Officer was very understanding and helped put me at ease both during the examination and the procedure.

The pain level for this procedure without anaesthesia is low.

If your unfortunate enough to have broken your nose you couldn't find abetter hospital or staff for treatment.

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Responses

Response from Chloe Holmes, Patient Experience Administration Assistant, South Tees Hospitals NHS Foundation Trust 6 years ago
Chloe Holmes
Patient Experience Administration Assistant,
South Tees Hospitals NHS Foundation Trust
Submitted on 26/02/2018 at 09:37
Published on Care Opinion at 11:37


Hello,

Thank you for taking the time to share your story.

I am delighted that you have had such a positive experience with the Trust and it is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

I will happily pass your feedback on to the ENT department. If you would like me to pass this on to specific staff members or you would like provide further detail please can I ask you to get in touch via our email address: stees.compliments@nhs.net or by phone on 0800 028 2451 and I will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

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