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Always late

Story from nhs.uk

"Always late"

About: University Hospital Southampton NHS Foundation Trust

At the eye hospital. I appreciate delays can happen but this every time. It's not the waiting but the fact we have to pay for extra time in the car park as a result! It's at least an hour and a half today which is about the norm!

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Response from Debbie Watson, Head of Patient Support Services, University Hospital Southampton NHS Foundation Trust 6 years ago
Debbie Watson
Head of Patient Support Services,
University Hospital Southampton NHS Foundation Trust

Submitted on 26/01/2018 at 11:12
Published on Care Opinion at 11:59

I am sorry that you have experienced delays at the eye hospital when attending your appointments.

Unfortunately, the unit is experiencing a high demand and the delays are partly due to this. Please be assured we are developing ways of addressing the capacity issues including the introduction of mobile units.

For all eye hospital outpatients appointments we advise 4 hours.

If you do experience an unnecessary delay please speak with the staff at the time who will advise you regarding any relevant discounts.

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