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"Cleanliness"

About: Norfolk & Norwich University Hospital / Plastic surgery

Very disappointed with the cleanliness. Over seveveral visits ranging fro 8am in the morning to 7pm in the evening the lack of cleaning staff was very evident from filthy toilets to seeing the same oxygen masks and connecting tubes laying around on the floor around my wife’s bed over at least two days, I eventually picked them up my self. In such a place as a Hospital I would have expected higher standards of cleanliness.

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 6 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust
Submitted on 15/11/2017 at 12:57
Published on Care Opinion at 16:12


Dear Family Member

Thank you for your feedback regarding your wife's recent inpatient stay and the standard of cleanliness. I am sorry to read your concerns. I will share this with senior staff in the hospital and thank you for bringing this to my attention.

With kind regards

Sarah Eastwood, PALS Manager

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