I recently visited the BAHA clinic.
As usual, I was treated with the utmost respect, professionalism, kindness and understanding by Amanda, the Audiologist. I have seen her for a number of years for complex hearing difficulties. Amanda (and other audiologists I have seen) have been outstanding in trying to find ways to help me adapt to work and social situations. Amanda has said to me - we will help you hear the best that you can - and they have worked tirelessly to achieve this, often fitting me in for short notice appointments when I was experiencing difficulties. I would like to send my compliments to Amanda and the Audiology Team, they are a credit to the hospital.
On a separate note, there is a new building outside the sound proof clinic room. This makes the room much darker as there was very little light coming in, which impacts on the patient experience (and, I presume, must impact on the staff working in there). There were workmen walking past the window, which was distracting while I was having a hearing test, so Amanda drew the curtains to ensure my privacy and dignity was maintained. I understand that this building is a new Discharge Suite. It is a shame it has been located so close to Audiology and I hope that when this is opened, that privacy and dignity can be maintained for audiology patients - we deserve just as much respect as other patients. I also hope care and consideration can be given to Audiology staff - they deserve it.
"Audiology"
About: Norfolk & Norwich University Hospital / Ear, Nose and Throat Norfolk & Norwich University Hospital Ear, Nose and Throat NR4 7UY
Posted by Audiology patient (as ),
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