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Quality of the nursing staff

Story from nhs.uk

"Quality of the nursing staff"

About: King's College Hospital NHS Foundation Trust

Was there for a procedure a week ago. The nurse who put the canulla did not practice any hand hygine standards. They had gloves on but went and picked things they had dropped on the floor, did not change the gloves, then they put the canulla in and blood squirted all over my bag, they did not even put a protective inco-sheet. They just said sorry and wiped off the blood.

It's such a shame, the consultants are excellent but the nurses exploit the staff shortage in the NHS and don't have a patient centric approach. It's a job for life attitude with the nursing staff. On a previous occasion a nurse told me they has a back pain, so I have to manage on my own. Wonder if this is bank staff?

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Responses

Response from Jessica Bush, Head of Engagement and Patient Experience, King's College Hospital NHS Foundation Trust 6 years ago
Jessica Bush
Head of Engagement and Patient Experience,
King's College Hospital NHS Foundation Trust

Lead on Trust patient feedback and engagement with patients and the public

Submitted on 29/11/2017 at 23:49
Published on Care Opinion on 30/11/2017 at 08:39

picture of Jessica Bush

Firstly huge apologies for not responding to your post earlier. It's my responsibility to respond on behalf of King's and I am afraid that I missed this post. I am sorry to hear about the issues your raise about hygiene and infection control. Although some time has passed, I would be very keen to know in what department / clinic you were treated as I would really like to pass on these comments. We take hygiene very seriously indeed and I know that our Director of Nursing would want to follow up on your comments. Feel free to contact me direct jessica.bush@nhs.net.

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