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Automated phones

Posted By sailor betty

"Automated phones"

About: Specialist clinical services / Podiatry

(as a service user),

I have tried now for 10 days to get an appointment for podiatry at College Road. The first time, Tuesday 15th August I held on for 20 minutes, then, as suggested left my name and phone number for 'them' to get back to me. Nobody did so. A week later, 22nd August I phoned again, held on for a while, then left my name and number again. Nobody has got back to me. My feet are uncomfortable now. Some shoes I cannot wear.

How can I make a formal complaint about this?

Thank you

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Responses

Response from Helen Knope, Performance Lead, Reimagine Team Working Support Team, Kent Community Health NHS Trust 6 years ago
Helen Knope
Performance Lead, Reimagine Team Working Support Team,
Kent Community Health NHS Trust

helping team to work in a reimagined way following the pandemic

Submitted on 24/08/2017 at 17:08
Published on Care Opinion on 25/08/2017 at 10:15

Hello,

We are very sorry to learn of the problems that you have been experiencing when trying to make an appointment at College Road. In the first instance would you be kind enough to contact our Customer Care Team with further information and your contact details so that we can assist and get a member of the podiatry service to give you a call.

Best wishes

Customer Care Team

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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