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Blood tests

Posted By nuthatchbf76

"Blood tests"

About: Queen's Hospital (Romford)

(as a service user),

Appalling waiting times at Victoria Hospital, Romford. Notice put up at 11:25am on the day saying they are closed even though the opening times clearly state 12:30 as the normal closing time. 

Clearly, the premises are too small with limited capacity to deal with the number of tests required. Moved on to Queens hospital and similar story - but only an hour and half waiting time for blood test. Again, insufficient capacity to deal with the huge numbers of people waiting for blood tests. 

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Responses

Response from Queen's Hospital 5 years ago
Queen's Hospital

Submitted on 19/03/2019 at 16:57
Published on nhs.uk at 18:05

Thank you for taking the time to make us aware of your experience. I am so sorry to hear about the problems you encountered trying to get your blood taken. Unfortunately, we are unable to determine how many patients are going to need to access the walk in phlebotomy service on any one day. Therefore, sometimes when the service is very busy we do have to close it early so that we can ensure the blood is with the lab in time. We do run phlebotomy services were patients can book appointments, the details can be found on our website, www.bhrhospitals.nhs.uk. Once again, please accept my sincere apologies and would like to thank you for taking the time to make us aware of your experience.

Kind Regards

Clare Bailey

Professional Lead for AHP’s & Nursing for Cancer and Clinical Support

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Update posted by nuthatchbf76 (a service user)

All I ask is that it would be useful to change the Blood Test form to state that the closing time at Victoria Hospital at 12:30pm is subject to early closure depending on the number of people waiting. Better still increase capacity so that more tests cam be accommodated at both Queens and Victoria Hospital. Thank you.

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