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"Fiona dawes"

About: Royal Cornwall Hospitals NHS Trust

This ward can only deal with one out of 6 beds .no food if you can not eat bread. Barriatric patients only have a limited selection of food i had 4crckers to eat i was s hungry i kept asking for food but it fell o deaf ears .at lunch time the potion size was 6 fork s per plate .where is the going too.try the saff room its not on the ward ,patients should be left on a addmision ward for more than one night no one gets any sleep so how can you recver.i had a patient neXt to me who was very ill she could not ring the bell she asked me to do it for her every time i was ill my self but did this for the smell each time was terrible and help was too late ariving .i hated being ill on this ward.

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Responses

Response from Royal Cornwall Hospitals NHS Trust 6 years ago
Submitted on 20/10/2017 at 09:12
Published on Care Opinion at 09:19


Dear Anonymous


Thank you for taking the time to post such valuable feedback, I am so sorry to hear that you had such a negative experience on a ward at Royal Cornwall Hospitals NHS Trust. Unfortunately you have not stated which ward you were admitted too so I am unable to pass your comments on for them to investigate.

We would like to look into this particular event for you; if you would be happy for us to do so or if there are any other concerns we can help to resolve for you, please contact our Patient and Family Experience Team on 01872 252793 or e-mail rcht.patientexperience@nhs.net.

I am sorry again for your distressing experience and I hope that we will be able to look into this further for you.


Michaela Brewer, Patient Experience Coordinator

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