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"My operation."

About: The James Cook University Hospital / Trauma and orthopaedics

I would like to thank all the staff that looked after me on ward 36 and 25 and All the operating staff and surgeon. From being admitted to leaving i am happy to say i was well looked after. Made me feel at ease before my op and comfortable after. Staff work their back side off to make sure i and the other patients that were on my ward were in the best of hands. I can not thank them enough. As for the staff in the operating theatre, what a smashing bunch, made all my concerns fade away and they were true to their word when i raised my concerns before and after my knee operation. They all had a sense of humour even when they are ran of their feet and always made time for you. I was in for 24 hours and in that time i am exceptionally happy with my care. I would like for this message to be passed on so they all know how grateful i am. Last but least i met some new injuried friends on both wards which i went to say goodbye to, one lady was 90 yrs old and was smiling i came back to say my farewells. Again Thank you. Della

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Responses

Response from South Tees Hospitals NHS Foundation Trust 6 years ago
South Tees Hospitals NHS Foundation Trust
Submitted on 28/07/2017 at 09:18
Published on Care Opinion at 12:52


Dear Della,

Thank you for taking the time to share your story. I hope you are recovering well.

I am delighted that you have had such a positive experience with the Trust and it is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

I will happily pass your feedback on to the relevant departments. If you would like me to pass this on to specific staff members I will need some further details as the information you have given here has been anonymised. If you would like to provide further detail please can I ask you to get in touch via our email address: stees.compliments@nhs.net or by phone on 0800 0282451 and I will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Chloe Holmes - Patient Experience Administration Assistant

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