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Care Opinion

Excellent care at home for my father's final days

Posted By PJ2017

"Excellent care at home for my father's final days"

About: Airedale General Hospital / Older people's healthcare Audley Care Ilkley Bradford District Care NHS Foundation Trust / Palliative care Marie Curie Centre (bradford)

(as a relative),

 After a very long stay at the Airedale hospital it was finally agreed that no further medical treatment would be given and  in accordance to the wishes of my father, his discharge would be fast tracked and he would return home for the final days of his life.

I would be lying if I said that I did not have reservations about the quality of care that he would receive at home  but I could not have been more wrong. We met with the medical team on Tuesday and my father was back in his own home on Thursday.

How they managed to put a care package into place in such a short space of time was unbelievable and I would give particular thanks to Martin who made this happen. We reckon that he must have had a magic wand because he arranged for carers to visit four times a day, daily visits from the district nurse and the palliative care nurse as well as Marie Curie nurses who would stay with my father overnight.

The care given by Audley Carers in Ilkley has been excellent and the carers have treated my father with dignity and respect throughout. They have taken the time to help him eat, take sips of water and make sure that he is comfortable. They talk to him and explain what they are doing.

They are certainly true professionals and I commend each and every one of them. My father looks far more comfortable and settled in his own home. They take the time to do the little things that matter. He is washed and shaved, his pyjamas and bedding are changed and clean.

We live quite a distance away from my father and are therefore unable to visit daily. In addition to everything else that they have to do on their visit they ring me daily which has been greatly appreciated. They also find time to comfort us and explain what is happening.

Allowing my father to return home for his final few days has, without doubt, been the best thing for all of us. He is happier away from the hustle and bustle of a busy hospital and is able to get one to one care.

Service at its best. Thank you to all the members of the team. 

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Responses

Response from Belinda Marks, Clinical Lead Palliative Care Services, Palliative Care Services Bradford District Care NHS Foundation Trust 6 years ago
Belinda Marks
Clinical Lead Palliative Care Services,
Palliative Care Services Bradford District Care NHS Foundation Trust

Submitted on 19/10/2017 at 10:17
Published on Care Opinion on 23/10/2017 at 10:38

Thank you for finding the time to share your experience of Palliative Care Services. We really appreciated your lovely positive comments.

We were so pleased that our team played a part in services coming together so effectively to meet the needs of your father. Palliative Care Services are going to be using the Care Opinion platform to encourage feedback from patients and relatives so thanks so much for your reflections and we will be sharing your feedback with the other agencies involved and in particular the staff members that have helped look after your father.

Best Wishes

Belinda

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Response from Bradford District Care NHS Foundation Trust 6 years ago
Bradford District Care NHS Foundation Trust

Submitted on 23/10/2017 at 12:47
Published on nhs.uk at 13:34

Thank you for taking the time to comment on our services. We welcome all feedback but it is lovely to receive such great comments. We are glad that you had a good experience and to hear your recognition and appreciation of our staff for the work that they do.

We have passed your comments to the staff involved in your father's care.

Response from Audley Care Ltd 6 years ago
Audley Care Ltd

Submitted on 31/10/2017 at 14:07
Published on Care Opinion at 14:09

Thank you so much for your lovely feedback. I am so glad we were able to contribute to what sounds like an excellent experience of care. We take great pride in helping people maintain independence in their own home, offering a helping hand with daily domestic tasks, personal care, and providing a trusted face and someone to listen. We place a huge emphasis on ensuring each of our customers are treated with dignity and their happiness and well being is our number one priority.

Our people are crucial to the service we offer, enabling us to provide a level of care that exceeds our customers’ expectations. As demonstrated by this lovely feedback, Care Branch Manager Mandy Stoessler at Audley Care Ilkley is a real asset to our senior team, embodying all the qualities that we look to instil in our carers.

Joanna Lander, Head of Care Operations

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Response from Airedale General Hospital 6 years ago
Airedale General Hospital

Submitted on 02/11/2017 at 12:38
Published on nhs.uk at 13:32

We were delighted to hear that our community team at Airedale hospital were able to successfully co-ordinate your father’s transition to his home in his final days. It is so lovely to hear that he is receiving such wonderful care, and that you and your family are also being supported by the carers. We would like to thank you for sharing your experience and we will ensure that the community team is made aware of your appreciation.

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