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In need of support

Posted By d swab

"In need of support"

About: Leeds and York Partnership NHS Foundation Trust / Crisis resolution

(as the patient),

I have a long history of mental health problems and contacted the team for some help.

I feel like the member I spoke to was not helpful at all she asked me why I had contacted them and not my cpn then told me to contact connect or dial house.

At no point did the person ask me wot was wrong or offer me any kind of support and I just think that from my experience the crisis service is not fit for purpose.

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Responses

Response from Leeds and York Partnership NHS Foundation Trust 7 years ago
Leeds and York Partnership NHS Foundation Trust

Submitted on 20/04/2017 at 14:29
Published on nhs.uk at 14:32

Thank you for sharing your experience of the Crisis Assessment Service. I am sorry to hear you have had a negative experience.

Unfortunately on a public website, such as this, it is not appropriate to go into personal or clinical details. However, if you to discuss your concerns further please contact our PALS service on 0800 052 5790 or pals.lypft@nhs.net.

Thank you for taking the time to post your comments.

Kind regards

Clare Blackburn

(PALS, Complaints & Claims Manager)

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