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Difficult situation made better

Story from nhs.uk

"Difficult situation made better"

About: South Tees Hospitals NHS Foundation Trust

Last week by son age 12 went to see the GP for a personal matter, the GP said he needed an ultrasound.

5 days later we get a phone call to say could we bring him down at 640pm, we were pleased we were not going to have to wait and we arrived at the ultrasound department on time.

The care and attention was second to none. there were two people there(31st August) one an assistant and a ultrasonographer).

They treated my son with such kindness and made us both feel relaxed. This was a real ordeal for a 12 year old but the skill and ability of both members of staff reduced the trauma for us both.

I work in the NHS and manage a lot of people, I would be delighted if my staff behaved like this and I hope they get the message about our 5 star experience.

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Responses

Response from South Tees Hospitals NHS Foundation Trust 6 years ago
South Tees Hospitals NHS Foundation Trust

Submitted on 05/09/2017 at 08:27
Published on Care Opinion at 11:26

Hello,

Thank you for taking the time to share your story.

I am delighted that you have had such a positive experience with the Trust and it is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

I will happily pass your feedback on to the relevant department. If you would like me to pass this on to specific staff members I will need some further details as the information you have given here has been anonymised. If you would like to provide further detail please can I ask you to get in touch via our email address: stees.compliments@nhs.net or by phone on 0800 028 2451 and I will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Chloe Holmes - Patient Experience Administration Assistant

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