This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Cancelled apointment

Posted By Dennirm

"Cancelled apointment"

About: Shepton Mallet NHS Treatment Centre

(as the patient),

I've waited for months in pain with an ankle injury. I've taken time off work to attend an appointment at the Shepton Mallet Treatment Centre. 24 hours before my appointment I was called and told the appointment was cancelled as my consultant had to attend a meeting. I struggle with time off and cannot afford to take more time off I am in pain disappointed and angry with the service I have received.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Shepton Mallet NHS Treatment Centre 5 years ago
Shepton Mallet NHS Treatment Centre

Submitted on 02/01/2019 at 11:10
Published on nhs.uk at 12:06

We are sorry that you have been unhappy with the appointment process at Shepton Mallet NHS Treatment Centre and specifically that your appointment was cancelled 24 hours before you were due to attend. Please accept our apologies.

If you would care to make contact to discuss this in more detail, please do contact me on 01749 333743. I will be happy to investigate the situation for you and to try to expedite an appointment should you still be waiting.

Kind regards

Trudy Craig BA (Hons) RN

Patient Quality and Safety Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Dennirm (the patient)

When patients are waiting for appointments and you cancel at the last minute I think we are Justified with an explanation as to why. I took time off work to attend the appointment and lost money, I now have to take another day off to attend another appointment which I've had to wait another 2 months for while in pain.

Opinions
Next Response j
Previous Response k