"Clinic, Eye Outpatient, Southampton General,"

I was very disappointed by the rushed and superficial manner of the consultant. The consultant did not communicate or engage well.

The consultant did not explain how to use the medication, I left not knowing if the ointment goes inside or outside the eye (I asked the pharmacist who didn't know, i then went back to the consultant's area and waited again, a nurse asked the consultant, came out and then the nurse tried to explain what they thought the consultant meant while 80 people teamed and swarmed around us in the waiting room, no chance for me to ask further questions). I had waited 5 months for the appointment, and then 2 hours in the waiting room; once in the consultant's room I felt extremely rushed and pressured to leave, the consultant simply could not wait to get to the next patient and I had less than 4 minutes of their time in total. I did not feel confident that the consultant knew or cared about my condition or that what they were prescribing was right for me, and the consultant didn't explain what it was or why they were prescribing it. The atmosphere the consultant created was Hurry Up and Get Out; I felt I should be embarrassed to be taking up even four minutes of their time and leave right away to make it easier for the consultant to get through their day.