While on holiday in the area our nine month daughter had a fall cutting her head. In our 24 hour stay we encountered many departments and can easily praise each and everyone one them. Everyone demonstrated genuine compassion without been patronising while been highly professional.
The ambulance team got to us quickly and brought that instant calm and even checked up on us later.
To the A&E team who seemed to waiting for us.
We were instantly seen and possible plans were discussed. We felt they listened to us and kept us very much involved.
The Max Face team were contacted and our first of many chats happened swiftly, again we always felt involved. It might have taken a long time before our daughter went to theatre but we don't see this as a negative. Her stitches looked neat which were so important given its on her face. The doctor even checked up on us the following morning, it was their day off!
The Harlyn team were so helpful and caring we were made to feel very welcome and nothing was too much trouble.
We thank you all for making an awful situation very much bearable. Credit where credit is due.
"Complete team effort"
About: Royal Cornwall Hospitals NHS Trust Royal Cornwall Hospitals NHS Trust Truro TR1 3LJ
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