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Care Opinion

Skin lesion biopsy

Story from nhs.uk

"Skin lesion biopsy"

About: Clifton Hospital / Dermatology

I would like to comment on the very positive experience I have recently received from the staff at Clifton Hospital Dermatology Department. The Consultant was charming and professional and put me at ease. Following my consultation I had a very short waiting time for surgery.

The surgery was performed by a CNS supported by a nurse. The procedure was explained beforehand and they chatted to me throughout the surgery putting me at ease.

I have had this procedure carried out on a number of other occasions at another Hospital in the Group where communication skills and patient care fell well short of that delivered by Clifton Hospital. I am very grateful for the excellent service you provided to me.

Many thanks

Andrew

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 6 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 10/11/2017 at 10:53
Published on Care Opinion at 11:37

picture of Eleanor Walsh

Thank you for taking the time to tell me about your recent experience of care and treatment at The Clifton Hospital. It is wonderful to read that you felt staff were able to put you at ease throughout this procedure.

I will share your comments with the teams involved as they will be pleased to know that the excellent service they have given has been recognized.
Thank you once more

Kind regards

Andrew

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