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Hospital services when needed.

Posted By Billx

"Hospital services when needed."

About: North East Ambulance Service NHS Foundation Trust / Emergency ambulance University Hospital Of North Durham / Accident and emergency University Hospital Of North Durham / Cardiology

(as the patient),

I have recently suffered two heart attacks and needed two separate stays in University hospital, Durham. I cannot speak highly enough about the treatment I received or the superb way I was treated by all the staff from the ambulance services, A&E, the acute observation ward, the cardiology ward and the coronary care ward. They were also careful yet thorough. I send my sincere thanks to all.

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Responses

Response from University Hospital Of North Durham 6 years ago
University Hospital Of North Durham

Submitted on 07/09/2017 at 16:18
Published on nhs.uk at 16:32

Thank you for providing feedback on your recent visit to University Hospital Of North Durham

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant managers.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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