"Poor customer-facing skills at Linden Lodge Reception"

I visited Linden Lodge to see a patient there recently. The receptionist who had buzzed me in ignored me studiously so I stood quietly waiting for them to notice my presence. When they eventually did and I explained the purpose of my visit I was brusquely told that I should write my details in the visitor's book. If the receptionist has some personal worry that caused them to behave this way then I sympathise but otherwise their attitude was completely at odds with every other member of staff whom I encountered. This was my first visit and my initial impression was extremely poor.