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My excellent service at A and E

Story from nhs.uk

"My excellent service at A and E"

About: University Hospital Southampton NHS Foundation Trust

I arrived at a and e at 12 30 pm on Monday 20 th March. The triage nurse saw me within 30 mins, then I was straight through to the assessment centre. After the obs were taken and blood tests,I was taken to be assessed by the doctors. This is the first time I have been to A and E, and I can only say I was extremely impressed by every element of procedure I went through. All the staff were amazing, the nurses, doctors and admin staff. They all have such patience, care and amazing medical knowledge. I cannot praise them enough, they are truly the backbone of the NHS. They are courteous, friendly and very professional to every patient. I am so very impressed with my visit to your hospital, and like to applaud and thank your staff very much.

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Responses

Response from Debbie Watson, Head of Patient Support Services, University Hospital Southampton NHS Foundation Trust 7 years ago
Debbie Watson
Head of Patient Support Services,
University Hospital Southampton NHS Foundation Trust

Submitted on 22/03/2017 at 13:18
Published on Care Opinion at 14:22

Dear Myra

Thank you telling us about your first experience of the emergency department. I am very pleased that our 'front door' met all your needs and that the staff were professional in all aspects of their role.

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