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"Feeling worse than admition.."

About: Royal Cornwall Hospital (Treliske) / Gynaecology

I have recently been a patient on the Eden Ward and can quite honestly say that’s after one night i genuinely felt worse than I did upon admition. As a young woman suffering with pain and discomfort of ovarian cysts and unsure as to what was happening to me, it’s incredibly unnerving. This anxious feeling is only elevated by the fact that I was sharing a ward with patients with all sorts of medical conditions, a lot of them elderly with no control over their bodily functions. No sleep due to snoring and shouting and I was shocked by one nurses own admition that this ward is a ‘dumping ground for patients awaiting care packages or transport to care homes’.

When will the NHS start getting it right? The poor nurses are fantastic considering how overstretched they are. They spend the majority of the time, from what I can see and hear, coming and going with commodes and sick bowls and washing/changing elderly patients. I spent most of the night in agony not wanting to push the call button and add to their already stressful workloads! It is not fair that young women that are suffering with actual Gynaecological issues are sharing wards with ladies that quite clearly need to be elsewhere. It is an ordeal in itself being in pain but the emotional stress is something else! This is not a knock at any of the staff, they brilliant it’s just really not a nice place to recover and relax whilst seeking the medical care that is needed.

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Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 5 years ago
We are preparing to make a change
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 25/09/2018 at 12:40
Published on Care Opinion at 15:08


picture of Jess Saunders

Dear Anonymous,

Firstly, please may I apologise for the delay in responding to your story. I am so sorry to learn of your experience on Eden ward at the Royal Cornwall Hospital, where you suffered pain, discomfort and a lack of communication regarding your care which left you feeling anxious and stressed. It is saddening to see that you spent most of your stay in agony, not wanting to use the call button as you were worried that this would add to nursing staff workload.

The Trust is currently looking into ways of reducing noise at night to ensure patients are able to sleep well and recover from their illnesses. We will use your story to highlight the ongoing problems around noise at night.

I am pleased to see that you found the nursing staff to be fantastic even though they were busy on the ward.

I am writing to you as a member of the Patient and Family Experience Team, but I will ensure your story is passed on to the relevant members of staff who can reflect on your experience and make changes to improve their service in the future.

In the meantime, if you would like us to look into these events further, please do not hesitate to contact our Patient and Family Experience (Complaints) team by leaving a message on 01872 252793 or email rcht.patientexperience@nhs.net, a case worker will get back to you within 3- 5 working days to discuss your concerns with you.

Very best wishes,

Jess

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