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"Neurology Dept."

About: Norfolk and Norwich University Hospitals NHS Foundation Trust

I fecently had an EEG and an MRI scan at the Norfolk and Norwich. Without fail every staff member from the doctor down were polite, helpful and friendly. I was treated very quickly with minimal waiting time. I could not fault the appointments.

My one grievance is with the time it is taking to get results. In both tests I was advised that I would be advised of them by letter. It is mow seven weeks since the EEG and over three weeks since the MRI. My GP has not received them either.

This is already a worrying time, excacerbated by the long wait.

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 5 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust
Submitted on 19/10/2018 at 13:29
Published on Care Opinion at 15:31


Dear Patient

Thank you for your kind comments about your recent scans at the hospital. I am pleased to read that staff were professional and polite. I am sorry to read you are still awaiting the results from your scans. I will share this with senior staff in the hospital to look at ways of improving the service we provide to patients. Please contact me at pals@nnuh.nhs.uk if you require further assistance on this matter.

With kind regards

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