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"Is 9 hrs with no water and 19 hrs with no food..."

About: Taunton and Somerset NHS Foundation Trust

A Student nurse went through all the forms and also did some obs. During the questions I had explained many times I suffered from Complex Combat PTSD and explained my medication and when I should take it. One of the medications I am on is Tramadol two to be taken every 4 hours I informed them that I had taken two first thing. So I was due to take more at around 10:00hrs. I was told that my surgery would be at around 12:00hrs but could slip if any complications arose which I understood. I did not take any more Tramadol as I did not want to affect my surgery in any way.

I was asked when was the last time I had any liquid Informed them that I had a drink of squash when I took my Tramadol at 06:30

I did not have anything to drink whilst I was on the ward and was not offered any water from 07:30hrs until 16:00hrs.

I did not question it as I assumed that I could not have anything due to the surgery.So in total 10 hours without anything to drink.

A Nurse when I said I had not eaten from 20:00hrs the night before and if I was to have the surgery within the hour I would not have eaten for 19 hours then the time during surgery and recovery time would equate to 24hrs without food. He then informed me that I would then be on only liquid for a further 12hrs or so hours(this was not in the pamphlet I was given, just the type of diet when I returned home was written i.e very soft food)

so this would be in total 36hrs without food.

Now I fully understand the pressure's that the surgical team are under and appreciate that things go wrong and do not go to plan and would never complain about the great work they do. My issue is during my time on the ward is as follows:

Not one single staff member informed me that the surgical team had run into issues with a patient so I was absolutely clueless to the delay.

I was not offered a drink during my time on the ward.

I was not told about the reason for any delay.

Absolutely NO understanding of a patient with mental health issues. If a patient is obviously getting stressed and anxious you DO NOT keep pressing the issue you retreat.

I was in a lot of pain with my degenerative Disc Disease during my time sat waiting not knowing what is going on and whether I could take my Tramadol safely or not.

This is solely where my complaint lies communication and care for patients in the care of the ward staff.

Due to my PTSD, confrontation is something I have to avoid as it soon can escalate to a very volatile situation. So I sent a text to my wife to ask to speak to the ward to explain how I was feeling and that I needed to go home. The nurse was unavailable to speak to my wife but was told that they would get him to call as soon as they see him. He did not return the call to my wife and he decided to confront me about my issues without first speaking to my wife. This truly upset me as he tried to convince me to stay. I told him I must go as I was losing control.

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Responses

Response from Laura Walker, Governance Lead, Surgery and Critical Care, Taunton and Somerset NHS Foundation Trust 6 years ago
Laura Walker
Governance Lead, Surgery and Critical Care,
Taunton and Somerset NHS Foundation Trust
Submitted on 28/02/2018 at 14:37
Published on Care Opinion at 15:29


I am very sorry to read of your experience. I would like to take this forward and would be grateful if you would contact me so that I can address your concerns. Please either call me on 01823 343289 or email on laura.walker@tst.nhs.uk

With kind regards

Laura

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