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How fortunate are we!

Story from nhs.uk

"How fortunate are we!"

About: The James Cook University Hospital / Ear, Nose and Throat

I had a consultation in the ENT dept this am. I was treated in a kindly and professional manner, and the consultant was gentle and explained my condition so thoroughly that it allayed all of my fears. The staff are a credit to James Cook Hospital being efficient yet pleasant despite being so busy. They are obviously happy people in this department.

We are so fortunate to have a hospital of this calibre in "the north" Thankyou for your care.

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Responses

Response from South Tees Hospitals NHS Foundation Trust 6 years ago
South Tees Hospitals NHS Foundation Trust

Submitted on 11/09/2017 at 09:35
Published on Care Opinion at 10:47

Dear Polly,

Thank you for taking the time to share your story.

I am delighted that you have had such a positive experience with the Trust and it is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

I will happily pass your feedback on to the ENT department. If you would like me to pass this on to specific staff members I will need some further details as the information you have given here has been anonymised. If you would like to provide further detail please can I ask you to get in touch via our email address: stees.compliments@nhs.net or by phone on 0800 028 2451 and I will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Chloe Holmes - Patient Experience Administration Assistant

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