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Let down by mental health services

Posted By rej

"Let down by mental health services"

About: North West Boroughs Healthcare NHS Foundation Trust

(as the patient),

Had an appointment 2 weeks ago with consultant - my meds increased and concern was raised over my mood. I was informed a member of the duty team would be in contact within the next few days. (Still waiting for that phone call.

Since then I have been unable to get on hold of team. Phoned home treatment night team who told me I would get a phone call yesterday ( didn't happen) due to work hours phoned duty OOH and was told an email would be sent to the duty team.

In all honesty not holding my breath, I've been let down and not had phone calls back to many times.

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Responses

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 6 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 27/04/2017 at 15:55
Published on Care Opinion at 16:51

Dear Rej

Thank you for the taking the time to post your comments, my name is Katherine Earlam, I am a PALS officer for the Trust.

I am very sorry to hear of your concerns.

I would like to assure you that this is not the level of service we expect as a Trust and I would like the opportunity to discuss this with you in more detail so that I can help resolve your concerns. Could you please contact me on:

Number: 01925 664450

E-mail: 5BP.PALS@5bp.nhs.uk

Hours of work this week: 9.00 am – 5.00 pm

Once again I would like to thank you for taking the time to tell us about your experience. We value your feedback as this will help us to improve our services in the for other people in the future

Kind regards

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