This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Lack of communication

Posted By Rosie14

"Lack of communication"

About: Wakefield House

(as a service user),

Telephoned at least 4 times and each time no one called me back, this left me in a terrible state with no one to talk to.

I was having a really bad week, very low.  I feel disgusted with the staff and service at Wakefield House. They promised to call me back and never did over and over again! Then they said they had not received a call from me.

I even spoke to a manager there who said the calls were meant to be logged and wrote down, they did not seem concerned though. Terrible! 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 6 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 02/11/2017 at 13:51
Published on Care Opinion at 14:04

Dear Rosie14

Thank you for the taking the time to post your comments.

My name is Katherine Earlam and I am a PALS officer for the Trust.

I was very sorry to hear of your experiences and I would like to offer my apologies.

I would like to assure you that this is not the level of service we expect as a Trust.

Your comments will be passed onto the team and I would welcome the opportunity to speak with you so that I can help to resolve your concerns.

My contact details are:

Number: 01925 664450

E-mail: complaints@NWBH.nhs.uk

My hours of work this week: 9.00 am – 5.00 pm

Once again I would like to thank you for taking the time to tell us about your experience. We sincerely value your feedback as this will help us to improve our services for other people in the future.

Kind regards

Opinions
Next Response j
Previous Response k