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"Post op stay in Edgefield ward"

About: Norfolk & Norwich University Hospital / Urology

(as the patient),

Of the six patients on the ward three were clearly mentally ill, one being so confused that a male agency nurse had to sit by his bed all night as he continually threw the bedclothes off and lifted both legs exposing himself,

Although I fully understand that he had no control over his actions when I mentioned to a doctor that my young female visitors would find his behaviour unacceptable they were very abrupt telling me that everybody was entitled to treatment.

I agree that everybody is entitled to treatment but is it acceptable therefore to expect a ten year old visitor to be subjected to full body exposure from a middle aged man?

I have in the past been absolutely delighted with treatment at the N&N and the staff this particular doctor disappointed me with her patronising attitude.

It seems some Consultants think they are above needing bedside manners.

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 6 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust
Submitted on 04/10/2017 at 12:54
Published on Care Opinion at 12:58


Dear Patient

Thank you for your comments about your recent inpatient stay. I am sorry to read that on this occasion you were disappointed with comments made by a clinician. I will share your feedback with senior staff in the hospital.

Thank you for raising this and I hope you are recovering well.

With kind regards

Sarah Eastwood, PALS Manager

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