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Care Opinion

Coronary Care

Story from nhs.uk

"Coronary Care"

About: The James Cook University Hospital / Cardiology

Arrived by emergency transfer from North Tees hospital 9am 28 June with unstable angina and threatening heart attack. Was take straight to Catheter Lab and although it was all very scary, every single one of staff nurses, X-ray, and doctor gave me their name and spoke in very reassuring way.

The angioplasty and stent procedure was carried out immediately and without any great discomfort or pain. Doctor explained clearly what they found and what they had done before being taken to ward.

Ward staff and my named nurse were very Caring.My named nurse always took time to explain what was happening and was truly a wonderful compassionate nurse and human being.

My surgeon came to the ward later to explain again what had happened and the way forward for my care and said I could go home next day.

Very very satisfied with my care and would highly recommend this hospital.

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Responses

Response from South Tees Hospitals NHS Foundation Trust 6 years ago
South Tees Hospitals NHS Foundation Trust

Submitted on 25/07/2017 at 15:07
Published on Care Opinion at 17:03

Dear Rita,

Thank you for taking the time to share your story. I hope you are recovering well.

I am delighted that you have had such a positive experience with the Trust and it is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

I will happily pass your feedback on to the Coronary Care Unit, however if you would like me to pass it on to specific staff members I will need some further details as the information you have given here has been anonymised. If you would like to provide further detail please can I ask you to get in touch via our email address: stees.compliments@nhs.net or by phone on 0800 0282451 and I will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Chloe Holmes - Patient Experience Administration Assistant

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