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"Awful experience at times"

About: Liverpool Women's NHS Foundation Trust

My son was stillborn at the women's in june. I had been feeling awful and told my midwife and consultant at my appointment the day before but was just told " will all be over soon" & " oh dear, your having a bad time of it". The following night I called ahead with severe pain and bleeding at 3am, when i arrived there was no one to even meet us. My partner asked security who told him " the wheelchairs are over there mate". we made our way upstairs and it took a further 10 mins for anyone to even answer the door. I was eventually told my son had no heartbeat and delivered him minutes later. I suffered a rare life threatening pregnancy condition and i must admit they did well to save me. I was there for 5 days and in that time all the midwives seemed to talk about was me & my partner. " your an unusual couple! How on earth did you meet?" one even asked me " where i met someone so much older?". My much loved and longed for child had just died and they wanted gossip, i felt very judged for my choice in partner on top of all my suffering. I have been unable to use their bereavement team or attend the meetings as i was made to feel so uncomfortable there. The team was great in getting the legal side of things sorted for us but then i was shut out. I think it was because they needed to see if i was going to 'make a fuss'. As soon as I'd had my debriefing 15 weeks later, they suddenly allowed me on the forum. Why?.

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Responses

Response from Liverpool Women's NHS Foundation Trust 7 years ago
Submitted on 29/12/2016 at 15:07
Published on Care Opinion at 15:27


Firstly, we would like to offer our sincere condolences following the devastating death of your son resulting in him being still born. It is important to us that we meet our patients expectations and therefore sincerely apologise that you feel we failed to support you at such a difficult and emotional time when you were grieving for your son.

We would welcome the opportunity to discuss your experience further in order to provide you with any necessary support you require at this difficult time, answer any outstanding questions you may have and ensure any actions required are taken to ensure this does not happen again.

With this in mind I would encourage you to contact our Patient Experience Team on 0151 702 4353 or via email on PALS@lwh.nhs.uk who can arrange this for you.

Claire Mathews

Interim Head of Midwifery

Liverpool Women’s Hospital

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