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Care Opinion

No communication

Story from nhs.uk

"No communication"

About: Norfolk and Norwich University Hospitals NHS Foundation Trust

I suffer from severe anxiety and having been told the waiting list was 40-45 weeks for my operation the waiting list coordinator will not return calls to give any advice as to the likelihood of getting a date. Now been on waiting list 40 weeks. Gynaecology waiting list coordinators are not helping my anxiety. Clearly ignoring messages from patients is standard for the n&n

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 6 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 09/02/2018 at 13:27
Published on Care Opinion at 14:10

Dear Patient

I write further to the comments you have made about waiting times and communication. I am sorry to read your concerns. If you would like PALS to look into this further please email me at pals@nnuh.nhs.uk and we will try to assist. I will share your concerns with senior staff in the hospital.

With kind regards

Sarah Eastwood, PALS Manager

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