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Care Opinion

Poor discharge planning

Story from nhs.uk

"Poor discharge planning"

About: North West Anglia NHS Foundation Trust

My Father who was discharge on a Friday evening after being in hospital continually for 6 months (on 4 different wards and two hospital)

The discharged failed due the following reasons

-Medication - different details on boxes to the printed sheet

-No Care plan in place - he is 81 and has stage 4 bowel cancer

-No equipment - no OT / SW home assessment was completed to determine what help he required

-No training on how to use the feeding equipment to his local daughter

-No local family support, Dad has 3 girls one lives overseas another 350 miles away and the local daughter works 9 hour days

he lasted 4 days a home

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Responses

Response from Lesley Crosby, Deputy Chief Nurse, North West Anglia NHS Foundation Trust 6 years ago
Lesley Crosby
Deputy Chief Nurse,
North West Anglia NHS Foundation Trust

Submitted on 20/11/2017 at 17:09
Published on Care Opinion on 21/11/2017 at 10:01

I am so sorry to hear about your fathers experience of being discharged and I am obviously concerned about the comments you have posted. We want to ensure all of our patients receive good quality care and a safe discharge from hospital. I am therefore disappointed that this is not what happened in your fathers case.

If you would like to discuss your concerns in more detail please do not hesitate to contact our Patient Advice and Liaison Service on 01733 673405 who I know would be keen to hear about your experiences so we can learn from them. Once again my apologies that your fathers discharge was not as we would wish it to have been.

Regards

Lesley Crosby

Deputy Chief Nurse

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