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Story from nhs.uk

"undecided"

About: Blackpool Teaching Hospitals NHS Foundation Trust

Was seen almost immediately when my optician was concerned about optic nerve when they looked at pic of back of my eye. Saw opthalmologist at eye clinc who did usual tests. They thought I may have had a mild stroke in my eye. Asked me to go back today for blood tests and further pics of back of my eye. Blood tests were done so went to see about pics. After several phone calls it appears no one was available to do them. I now have to wait for an appointment through the post. My husband has had to pay for taxis two days running. As he is unemployed it is a lot to pay out.

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 6 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 21/04/2017 at 11:37
Published on Care Opinion at 12:50

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Thank you for taking the time to tell us about your recent experiences whist accessing our services.

I am sorry that we were not able to take additional pictures of your eye on the same day that you attended for blood tests.

If you feel it appropriate and so that we can get further details about what has happened and ensure that your concerns are fully investigated please can you contact our Patient Relations team directly on:

patient.relations@bfwhospitals.nhs.uk

Thank you

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