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"5 star treatment."

About: Blackpool Teaching Hospitals NHS Foundation Trust

I was admitted to the CCU at Blackpool Victoria on 16/9 by Ambulance from the Lancaster Infirmary. I spent 4 nights in the CCU and was then moved to Ward 37 Bay 2D for the next 3 weeks of my hospitalisation. Discharge date 10/10/17.

My reason for writing is that I cannot praise the Hospital high enough for its dedication to my care and wellbeing to thus ensure my treatment and Procedures were of the highest possible standards.

Please thank one doctor for their overview and personal attention to my VT condition. One doctor deserves praise for speaking to me very directly about the way forward re the treatment options available to me and for 'guiding' me to the right decision. One doctor for their approach to my ICD fitting and the work they undertook.

Needless to say every member of Staff including Doctors, Registrars, all the Nursing Staff and Cleaners played their part in my recovery. Everyone was cheerful and enjoyed their various roles. I cannot thank and praise the Staff of CCU and Ward 37 high enough.

There are two members of staff however that I would particularly like to mention.

A registrar for their kindness, constant reassurance and advices in respect of my situation and ongoing health and

a junior doctor who couldn't have done more to give me reassurance on the morning of what was the worst night of my life on 20/9 after bleeding from my penis due to the use of Heparin. They subsequently continued to overview my patient care throughout in Ward 37 and I'm very grateful to them.

Both of them are excellent Staff members that help make your 5* Hospital what it is. Please may I ask you to forward on my Email to both of them, the Doctors and also the Staff in CCU and Ward 37.

Well done to all of you and thank you from a grateful patient.

Yours sincerely

Ian Pinkerton

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Responses

Response from Blackpool Teaching Hospitals NHS Foundation Trust 6 years ago
Blackpool Teaching Hospitals NHS Foundation Trust
Submitted on 08/11/2017 at 08:41
Published on Care Opinion at 15:55


Good Morning,

Thank you for taking the time to leave such positive feedback about your experience here at Blackpool Teaching Hospitals. It is wonderful to read that you felt the hospital was dedicated to your care and well-being ensuring that the highest standard of care was given.

It is fantastic to read that every member of staff including the doctors, registrars, nursing staff and cleaners all helped you to recover during your time here at our hospital. This standard of care is exactly what we aspire to deliver and I know that the teams will really appreciate reading this.

I will ensure that I pass this feedback on to the Consultants to pass this on to their teams capturing the doctors who treated you with such kindness, the nursing teams on Coronary Care and Ward 37 and the Domestic Team Manager.

Thank you once again for taking the time to leave this wonderful feedback. I hope that you are now recovering well and wish you well in this recovery.

Kindest regards

Leanne Macefield

Patient Experience & Involvement Manager

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