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Efficient and Caring

Story from nhs.uk

"Efficient and Caring"

About: Queen Alexandra Hospital

From the moment I received a phone call to attend the QA for assessments and scans, everything went like clockwork. First, the person on the phone told me times, where to be, and how long it was likely to take. Each department there was no waiting as I was expected,

All the people I had contact with were very caring as I was full of anxiety, from the person in vascular scanning, the scanning department and the staff and the doctor in the TIA Clinic

Everything was fully explained my news was good, but the important thing for me was that I was treated with care and understanding. Great service from the NHS and the QA.

Thank You.

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Responses

Response from Kathy Parker, PALS & Complaints Coordinator, Portsmouth Hospitals NHS Trust 6 years ago
Kathy Parker
PALS & Complaints Coordinator,
Portsmouth Hospitals NHS Trust

Submitted on 13/10/2017 at 10:07
Published on Care Opinion at 10:27

Dear P….s

Thank you for sharing your experience with us. I am pleased to hear that everything went like clockwork for you during such a worrying time and that all the people you had contact with were very caring and fully explained things to you.

Please be assured that I will share your kind words with the teams involved. I wish you a speedy recovery and well for the future.

Kind regards.

Debbie

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