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Caring and compassionate staff

Posted By Jac22

"Caring and compassionate staff"

About: South East Coast Ambulance Service NHS Foundation Trust

(as a relative),

Care for my mum, grateful

My mum is suffering with anxiety and recent diagnosis of ischaemic heart disease she also has tinnitus which is the main cause of her problems.

She has called out ambulances several times and we cannot be more grateful for the care the crews have given.

Last week a paramedic called Kim spent some time assessing my mum and discussing her condition and problems with me.

She was firm but kind to mum and took the time to get hold of me and explain how she had managed her care.

She contacted the GPsurgery and left a plan should mum need further input over the weekend.

I would like to say a big thank you to Kim for the care and compassion she demonstrated

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Responses

Response from Louise Hutchinson, Head of Patient Experience, South East Coast Ambulance Service NHS Foundation Trust 7 years ago
Louise Hutchinson
Head of Patient Experience,
South East Coast Ambulance Service NHS Foundation Trust

Submitted on 21/03/2017 at 12:22
Published on Care Opinion at 12:51

picture of Louise Hutchinson

Dear Jac22

Thank you very much for taking the time to feed back about your and your mum’s experience of South East Coast Ambulance Service last week.

I was so sorry to hear of your mum’s illnesses, which I can imagine must be very worrying for both of you, in particular her recent diagnosis of ischaemic heart disease to compound her suffering with tinnitus. I was really pleased to hear, though, that you are happy with the care provided by our crews, and very heartened to read of how the paramedic who attended last week was caring and compassionate, and not only took time to assess your mum, but also to call you to discuss her treatment with you and to contact her GP surgery too.

I know that the staff concerned would be thrilled to receive your feedback, so if you are able to contact our Patient Experience Team, either by email to pet@secamb.nhs.uk, or by telephone to 0300 123 9242, to provide a little more information, they will be able to identify those involved and pass your thanks on to them.

Thank you again for your very kind comments, which really are appreciated. I do hope that your mum recovered quickly from this latest episode, and please pass on to her our very best wishes.

Yours sincerely, Louise Hutchinson

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