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"Thank you for the care, sensitivity and skills"

About: Solihull Hospital / Gastroenterology

(as the patient),

Recently attended Solihull hospital  for an endoscopy procedure. Something I was so not looking forward to! I arrived at the Endoscopy unit at the designated time and I was swiftly processed through to a small room where I changed into the garments provided by the nurse.

The room was nice and clean and the staff friendly and supportive. A nurse then came to fetch me (Laura I believe. Nerves had hijacked my observation and listening skills at this point so I wasn't concentrating on what she was saying) Nurse Laura took me into the operating room where I was greeted by the other nurses Sinead and Samantha and Mr (or it may have been Dr) Hawash. They were a lovely friendly lot who seemed to work well as a team smiling and informing me about the procedure they were going to perform.

I believe it was Sinead who carried it out and I can honestly say it was over very quickly and pain free. Bit of a strange sensation obviously and I did have a few breaths of gas and air along the way for a bit of cramp but not at all the horrendous experience I had feared. I was then wheeled into the recovery area where I received a much longed for cup of tea. Great team of nurses there too who's names I didn't catch unfortunately. Thank you ladies and Mr Hawash for the care, sensitivity and skills you gave me. X

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Responses

Response from Solihull Hospital 6 years ago
Solihull Hospital
Submitted on 15/12/2017 at 15:10
Published on nhs.uk at 15:42


Dear Patient,

Please accept my apologies for the delay in responding to your posting.

Thank you for taking the time to post your comments regarding the care and treatment you received in the Endoscopy Unit at Solihull Hospital.

I am pleased to read that although you were not looking forward to the procedure, you found the staff to be friendly and supportive and the unit was nice and clean.

I agree with you, the Endoscopy staff really do work well as a team and it is nice for them to receive well deserved recognition.

I will forward your posting to the senior management team so they are aware of your experience.

I will ask that it is shared with the staff, as I am sure they will be absolutely delighted to read your positive comments.

Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us.

Best wishes

Miss J. Langham

Patient Services Officer

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