"Thorough and caring"

I want to say a massive thank you to the Rapid Response Team at Solihull hospital. I was present when they helped my mom and I can't say how impressed I am with how thorough and caring they were. Jenny and Carole (nurse an occupational therapist) were very thorough and caring in the way they dealt with my mom, they so obviously cared about her and genuinely wanted to do the best they possibly could. They made arrangements for several things to make moms life more comfortable and some of these were in place the same day and the following day.

Mercy, the social worker who visited mom, was a breath of fresh air. I had a conversation with Adult Social Services the previous day who I thought were anything but caring, they just wanted to talk in jargon, take no responsibility and pass the buck. Mercy was amazing and is the perfect example of what a Social Worker should be. She listened, she showed empathy to me as well as my mom and she explained procedures clearly with no ambiguity. I could also see that she cared about mom and wanted to do the best she possibly could.

At a time when the NHS is constantly criticised it is reassuring to see first hand how good they really are. Jenny, Carole and Mercy are the epitome of what people in the caring profession should be and I can't thank them enough.