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"Emergency Cardiac Treatment, Cardiac Ward, Follow Up and Rehab"

About: Royal Berkshire Hospital / Accident and emergency Royal Berkshire Hospital / Cardiology Royal Berkshire Hospital / Rehabilitation South Central Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

Following a 2nd serious cardiac incident at home, I want to express my gratitude to all, who saved my life and showed care beyond expectations. The ambulance crew were simply amazing, all the consultants who monitored my progress over four days in cardiac ward and Dr Spyrou who operated on me for the 2nd time, all the nurses and support staff who so methodically and efficiently cared for everyone in the ward, were all incredible people. They seemed to keep their heads on their shoulders despite all the impossible and continuous challenges and pressures facing them in the wards. I have worked in very busy industrial and educational institutions but have not seen such high levels of intense activity anywhere - how do they manage not to make mistakes? Cardio Rehabilitation sessions gave me confidence and the motivation to live normally.

When I hear the news about the NHS, the powers that be make it sound like Doctors and Nurses have to work more efficiently but my experience and the experience of many fellow patients, told us something different - that those politicians and bureaucrats will only appreciate the truth if they ever became patients.

I am just very grateful!

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Responses

Response from Royal Berkshire Hospital 6 years ago
Royal Berkshire Hospital
Submitted on 25/05/2017 at 14:01
Published on nhs.uk at 14:32


Thank you so much for taking the time to give feedback. It is always a pleasure to hear from patients who have had a good experience. We are glad to hear that you are recovering well - the matron for the area will share your kind review with the the teams involved.

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Response from Jane Burnett, Patient Information Manager, Royal Berkshire NHS Foundation Trust 6 years ago
Jane Burnett
Patient Information Manager,
Royal Berkshire NHS Foundation Trust

Monitor any inhouse information written for patients, relatives and carers

Submitted on 30/05/2017 at 10:47
Published on Care Opinion at 11:22


Dear Silverfox 25

We are sorry that you have found our Trust's response to your feedback unhelpful. In what way can we improve our reply to your review of our cardiology service?

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