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Access to services

Posted By bugsi

"Access to services"

About: North West Boroughs Healthcare NHS Foundation Trust

(as a service user),

Tried to access warrington assessment home treatment on Friday evening. Unable to get through kept ringing then playing recorded open hours message. I tried on numerous occasions over space of 2 hour period. After which time I gave up. This has had consequences on my Mental health not being able access support at the time I've required it.

Also over the last few weeks I have been told on several occasions that someone will ring me on certain day. On several occasions this hasn't happened. It just seems like people keep fobbing you off.

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Responses

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 6 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 03/07/2017 at 14:24
Published on Care Opinion at 14:28

Dear Bugsi

Thank you for the taking the time to post your comments.

My name is Katherine Earlam and I am a PALS officer for the Trust.

I was very sorry to hear of your experiences and I would like to offer my apologies.

I would like to assure you that this is not the level of service we expect as a Trust.

Your comments will be passed onto the team and I would welcome the opportunity to speak with you so that I can help to resolve your concerns.

My contact details are:

Number: 01925 664450

E-mail: complaints@NWBH.nhs.uk

My hours of work this week: 9.00 am – 5.00 pm

Once again I would like to thank you for taking the time to tell us about your experience. We sincerely value your feedback as this will help us to improve our services for other people in the future.

Kind regards

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