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My treatment

Posted By horologiumjc49

"My treatment"

About: Alexandra Hospital / Accident and emergency West Midlands Ambulance Service University NHS Foundation Trust / Emergency ambulance

(as the patient),

I was brought into A&E Redditch by ambulance.

I had suffered a fall in my bathroom, felt very faint and was unable to stand for about 10 minutes.   My wife called for an ambulance.  They attended very quickly and after a series of extensive tests determined I should be taken to Redditch hospital.  I am 70 years old, had a lobectomy in early 2016, and have a long history of pneumonia.

At the hospital I was seen very quickly and transferred to a private examination room.  After prep by the nurses, I was seen by Dr Emily (didn't get her family name) and by Dr Coloka ? (sorry didn't get his name correctly - he was the South African doctor on duty this morning).

They repeated all tests undertaken by the paramedic and also did an ECG.  Apart from an abnormal heart rate and low blood pressure, they couldn't find anything of significance.  I was discharged at about midday.

I would like to express my appreciation for the outstanding treatment I received in A&E and to say a sincere thank you to both doctors. 

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Responses

Response from Alexandra Hospital 5 years ago
Alexandra Hospital

Submitted on 13/07/2018 at 14:08
Published on nhs.uk at 15:06

Dear horologiumjc49,

Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff. If you require anything further you can contact us at wah-tr.PET@NHS.net or by telephone on 0300 123 1733 - please quote the reference number 33948.

Regards,

Patient Experience Team

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service 5 years ago
West Midlands Ambulance Service

Submitted on 13/12/2018 at 12:00
Published on Care Opinion at 14:42

Dear horologiumjc49

Many thanks for your feedback.

Where possible we try to share feedback with our staff. If you would like me to share your feedback with the attending ambulance crew, I would be grateful if you would consider contacting the Patient Experience Team at email pals@wmas.nhs.uk or telephone number 01384 246366

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