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in patient review as requested

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"in patient review as requested"

About: Buckinghamshire Healthcare NHS Trust

cataract operation 26/01/2017. Stoke Mandeville. Very satisfied with care provided throughout and very pleased to be offered a short notice cancellation space. Only criticism is with organisation of waiting time from arrival to actual treatment. I arrived at 12-30 as requested and was not operated on until about 4p.m. Only things to happen in that time were eye drops (once) and blood pressure /signing consent form. These only took a few minutes and the long tedious wait was surely unnecessary ?

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Responses

Response from Buckinghamshire Healthcare NHS Trust 7 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 03/02/2017 at 12:22
Published on Care Opinion at 12:47

Dear Anonymous

Thank you for sharing your comments of your experience as an inpatient at Stoke Mandeville Hospital, where you had undergone cataract surgery on 26/01/17.

Buckinghamshire Healthcare NHS Trust appreciates that feedback from patients is invaluable in helping us shape how we work in the future. It is therefore pleasing to know that you felt very satisfied with the care provided especially as you had received a short notice cancellation appointment. We wish you well for your recovery. I am sorry that you felt that the waiting period from arrival to actual treatment was long and unecessary, and I will ensure that your anonymous feedback is passed to the relevant management team for Ophthalmology, for recognition and for learning in areas where we may be able to improve.

Should you wish to share more detail about your specific experience, please contact our dedicated Patient Advice and Liaison Service (PALS) ON 01296 316042 or email PALS@buckshealthcare.nhs.uk

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