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Ambulance crew were brilliant

Posted By Manicgranny

"Ambulance crew were brilliant"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust / NHS 111

(as a service user),

Today I had too dial 111 for the first time, the responder was excellent, very clear in his questions, but also calming and reassuring, a ambulance was sent out, arrived within 20mins, the 2 young ladies Becky and I can't remember the ther girls name they were both amazing, brilliant, now I'm able to stay in my own home with pain relief and the gp has been informed. Thankyou girls, you were brilliant xx

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 6 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 01/09/2017 at 14:51
Published on Care Opinion at 15:17

Dear Manicgranny,

Thank you for taking the time to share your story and I hope you are recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in your care, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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