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Care Opinion

Surgical visit for a port to be fitted.

Story from nhs.uk

"Surgical visit for a port to be fitted."

About: Royal Cornwall Hospitals NHS Trust

Visited the surgical unit on Friday the 13th July. From start to finish my case was dealt with, with nothing but care, consideration and compassion. I entered the unit and was dealt with straight away by one of the nurses there given a gown to get ready went through all the questions etc all very easy and calming. Then I got seen by the consultant and the surgeon who was doing my procedure who explained the procedure to me and what part in it I would have to take etc. Went into the surging unit they were all so caring making me laugh during the procedure chatting about my past career as I use to be a prison officer 😱 all in all a wonderful entertaining experience but all done so professionally. Went into after care tea and toast given procedure with after care of my port etc explained effectively to me. If all visits to this hospital were like this I would be a happy bunny for sure 10/10 for this unit. Sadly with my next review on my experience of the headlands unit is not gonna be the same as the wonderful treatment I received on the surgical unit. 🙁

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Responses

Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 5 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust

Submitted on 24/07/2018 at 14:22
Published on Care Opinion at 15:37

picture of Michaela Johnson

Dear Barbara

Thank you for sharing such wonderful feedback of our Surgical Unit which you visited on 13 July. I am pleased that from start to finish you were treated with nothing but care, consideration and compassion and you left the unit feeling happy and positive.

I do hope that you have recovered well from your procedure and I will be sharing your feedback with the surgical team who would have taken care of you throughout. I know they will be delighted to know that you felt comfortable, everything was explained thoroughly, they were able to make you laugh yet stay professional and the aftercare was explained effectively to you.

However, I am disappointed to read that you did not have the same positive experience when attending the headland unit and I will respond direct to that review.

With kind regards

Michaela Brewer, Patient & Family Experience Coordinator

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